Shipping policy

1. SCOPE

This policy applies to all orders placed in the Sendit Custom store by customers from Poland and other European Union countries.

2. ORDER FULFILMENT

Orders are processed after payment has been confirmed.

The processing time is usually between 1 and 7 business days, unless otherwise stated in the product description.

For personalised products, the processing time may be longer and is specified on the product page.

3. DELIVERY TIME

Delivery within the EU usually takes:

Poland: 1–5 business days
EU: 3–10 business days

Delivery times are estimates and may be extended due to circumstances beyond the Seller’s control (e.g. carrier delays, customs clearance, force majeure).

According to EU law, the standard maximum delivery time is up to 30 days unless otherwise agreed at the time of ordering.

4. SHIPPING COSTS

Shipping costs are displayed before placing the order and depend on:

the destination country
the selected shipping method
the weight or nature of the product

The customer always sees the full order price, including delivery costs, before completing the purchase.

For shipments outside Poland (within the EU), costs may vary depending on the destination country.

5. INTERNATIONAL DELIVERY (EU)

We ship to European Union countries.

In some cases, available delivery methods may vary depending on the destination country.

Customers are informed about available delivery options and their costs before purchase.

6. LIABILITY FOR SHIPMENT

The Seller is responsible for the goods until they are handed over to the carrier.

Once the shipment has been dispatched, responsibility for delivery time transfers to the courier company.

This does not limit the consumer rights granted under EU law (e.g. complaints, returns).

7. NON-DELIVERY

If the shipment does not arrive within the expected timeframe, the customer should contact the Seller.

In the event of exceeding the agreed delivery time, the customer has the right to:

set an additional delivery deadline
and, if it is not met, withdraw from the contract and receive a refund

8. DAMAGE AND SHIPPING ISSUES

If the shipment is damaged, the customer should report the issue immediately after receipt.

The customer has the right to file a complaint in accordance with EU regulations regarding non-conformity of goods with the contract (2-year protection period).

It is recommended to take photos of the package and product when submitting a complaint.