Refund policy
We want you to be fully satisfied with your purchase.
If your order has been delivered within the European Union, you have the right to withdraw from the contract within 14 days of receiving the package, without providing any reason.
To exercise this right, simply contact us at:
📧 help@senditcustom.com
📦 How to return a product
The return process is simple:
- Send us an email informing us about your return
- You will receive return instructions and the return address
- Send the product back to us
- Once we receive the returned item, we will process it accordingly
📦 Condition of returned items
You may inspect and test the product only to the extent necessary to determine its nature, characteristics, and functioning, as you would in a physical store.
If possible, please return the item in its original and complete packaging.
We may reduce the refund amount only if the product has been used beyond what is necessary to establish its nature, characteristics, and functioning.
🚚 Return shipping costs
The customer bears the direct cost of returning the product.
The return shipment must be sent to the address provided via email, using any chosen delivery method.
💰 Refunds
After receiving and inspecting the returned item:
- refunds are processed within a maximum of 14 days
- the refund will be issued using the same payment method used for the purchase
Processing time may vary depending on your bank or payment provider.
⚠️ Damaged or incorrect orders
If your order is damaged, defective, or incorrect:
please contact us as soon as possible — we will replace the product without unnecessary complications.
❌ Exceptions to the right of withdrawal
Certain products are excluded from returns, including:
- personalised or custom-made products
- gift cards
🔄 Exchanges
If you would like a different product:
- return the current item
- place a new order once the return has been accepted
💬 Contact
If you have any questions:
📧 help@senditcustom.com
We respond as quickly as possible.